CareOregon is the largest insurance provider in the state for Medicare and Medicaid. Audiences include members, providers of healthcare plans and corporate members. Up to this point CareOregon had never had a true intranet and relied heavily on email to communicate internally. This project was to develop an intranet that would act as a communications hub for the organization.
Goals of the project:
- Provide centralized communication tool that allowed communication of corporate goals and initiatives.
- Replace file sharing system that was in place with an integrated document repository
- Create a “universal bulletin board” where users good get news, events across company and for specific departments.
The site needed to be usable and approachable to ensure user buy in. The site was developed using best practices for Web sites to ensure that the intranet experience was in keeping with what users have come to expect from online Web browsing.